Frequently Asked Questions

Frequently Asked Questions

This page answers frequent support questions about ForgeOne services from a customer perspective.

Where do I start with Mailhub issues?

First check whether webmail works and whether only one email client or several users are affected. Collect the time, sender, recipient and error message. The most important guidance is available on the Mailhub page.

What matters for CMS requests?

Include the affected URL, desired change or observed issue, browser and time of the last change. For visual issues, a screenshot helps.

What matters for OpenSchedule requests?

Include the booking link, appointment type, affected person or resource, desired time and expected behavior.

How is priority determined?

High priority is used for production outages, security risks and time-critical business processes. Editorial requests and general questions are handled in a planned way.

Are credentials required?

No. Please do not send passwords or tokens. ForgeOne will ask for secure alternatives if needed.