Maintenance and Availability

Maintenance and Availability

This page explains how ForgeOne communicates maintenance, availability and customer-visible changes.

Planned maintenance

Planned maintenance is prepared to keep customer impact low wherever possible. Relevant changes are communicated with time window, affected services and expected impact.

Incidents

For incidents, ForgeOne prioritizes by impact, urgency and affected core processes. Useful information includes affected service, time, error message, scope and business impact.

Customer-visible changes

Changes that are visible or actionable for customers are documented in the Release notes.

Good preparation

• keep important contacts up to date,
• state critical business hours,
• announce changes early,
• name test windows and approvals clearly.