Troubleshooting

Troubleshooting

This page helps with first checks before creating a support request. It does not replace analysis by ForgeOne, but it often reduces follow-up questions.

First check

1. Check whether the issue can be reproduced. 1. Test whether several users are affected. 1. Note the time and time zone. 1. Save error messages or screenshots. 1. Check whether changes were made shortly before the issue appeared.

Mailhub

• Does webmail login work?
• Is only one email client affected?
• Are incoming, outgoing or all messages affected?
• Is there a bounce message or SMTP error?

ForgeOneCMS

• Is the affected URL publicly reachable?
• Does the issue appear in several browsers?
• Was the page recently edited or published?
• Are images, forms or redirects affected?

OpenSchedule

• Is the booking link reachable?
• Is one appointment type affected or several?
• Are availability, capacity or notifications affected?
• Is there a concrete error message?