Services and Platforms

Services and Platforms

This section explains ForgeOne services from a customer perspective. Each page should quickly clarify what the service does, who uses it, where customers start and which information helps in support cases.

Current ForgeOne services

• Mailhub - email, webmail, delivery, spam filtering, mail domains and secure mail processes.
• ForgeOneCMS - websites, content, media, SEO, publishing and operations.
• OpenSchedule - appointment booking, availability, booking logic and notifications.

Additional service areas

• collaboration and knowledge management,
• CRM and customer processes,
• service desk and support,
• project and task management,
• infrastructure, hosting and automation.

Article standard

Every service article should answer:

• What is the service for?
• Who uses it?
• Which access paths exist?
• What are typical tasks and boundaries?
• Where is support available?
• Which changes are relevant for customers?

Editorial note

New service pages must be readable for customers. Internal hostnames, secrets, admin URLs and operating details are only published when they are explicitly intended for customer use.