Create a Support Request
Create a Support Request
A good support request helps ForgeOne understand what happened and which next steps are useful. Please describe the issue as concretely as possible without sending passwords or confidential content.
Required information
Please include:
- affected ForgeOne service, for example Mailhub, ForgeOneCMS or OpenSchedule,
- affected URL, domain, email address or booking link,
- time of the issue including time zone,
- observed behavior,
- expected behavior,
- affected users or business unit,
- urgency and business impact.
Useful additions
- screenshot or error message,
- browser, device or email client,
- steps to reproduce,
- whether several users are affected,
- whether a workaround exists.
Security
Please do not send passwords, tokens, private message bodies or internal secrets. If sensitive data is required for analysis, ForgeOne will coordinate a secure transfer path.